Terms / Conditions for Reservation
Questions
We will respond to you as soon as possible after 10 hours from Monday to Sunday.
Reservation / Confirmation
All reservations to be made by email as following:
We will confirm your booking as soon as possible via email.
Deposit
30 - 50% total cost per person is required to secure your reservation.
For late reservation (less than one week before the departure date of the trip) full payment for the trip or hotel reservation is required.
1.Pay by Visa or Master card via VTC Pay service.
We will send you the link of your invoice when we make a booking and you can add your details of Visa or Master card to pay for the deposit.
2.Pay by bank transfer
Transfer money to our bank account as following:
- BANK NAME: Bank for Foreign Trade of Vietnam
- ADDRESS: Hai Phong Branch. 11 Hoang Dieu, Hai Phong City
- SWIFT: BFTV VNVX003
- A/C NUMBER: 00 31370 408 192
- A/C NAME: Nguyen Viet Tung
Address: Mr Nguyen Viet Tung, 223, 1-4 street, Cat Ba Island, Hai Phong city, Vietnam.
We recommend you can transfer the deposit via VTC Pay service ( transfer fees = 4,4%). It is easier, faster and cheaper.
Please let us know when you have sent the deposit! We will let you know when we received your money.
Please pay the transfer fees when you process to deposit.
Cancelation/Refund
If you cancel your reservation outside 25 days prior to your tour date, your payment deposit will be refunded 70% to you.
If you cancel your reservation outside 15 days prior to your tour date, your payment deposit will be refunded 50% to you.
If you cancel your reservation outside 7 days prior to your tour date, your payment deposit will be refunded 30% to you.
No refunds will be given with less than 7 days notice. If you cancel because of illness we can issue you with a receipt which allows you to claim back the money you paid from your own travel insurance provider.
If we cancel your tour due to weather or other unforeseeable condition, we will reschedule your tour, or give you a full refund...your choice. If we need to cancel we will try and contact you by sms, email and leaving messages at your hotel.
Please be aware that it is our decision to cancel or otherwise due to weather and sea conditions. We do our best to make sure your trip is a great one. If you do not want to trust our judgement about the weather, do not make a booking with us. Cancelling at short notice because your weather app (which are always wrong) says rain, is not acceptable to us.
Note: We have drinking water is including. You can buy drinks from crew on the boat with a good price. You also can bring your own favorite drinks on the boat but you have to pay 30% for the tax and service charge.
Final Payment
Final payment is to be made by cash or credit card at Cat Ba Ventures Office or at your hotel on your arrival date in Cat Ba Island.
Agreement
For deposit fee of the trip/ reservation services is not including bank fees or transfer fees) customer has to pay extra for bank fees or transfer fees.
For final payment at: CAT BA VENTURES office:
if you pay by cash is no fee.
if you pay by credit card we will add as 2 % bank charge into total among of your payment in advance.